Return / Refund Policy
Last updated 05/03/2021
Thank you for your purchase. We hope you are happy with your purchase. We accept returns on unused, unopened products within 7 days of purchase for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@HAIRsationswigs.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided / other, and mail your return to the following address:
HAIRsations Wigs
Attn: Returns
RMA #
23138 Valencia Blvd
Valencia, CA 91355
USA
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
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Human Hair Bundles
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Wigs
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Used or opened items
For defective or damaged products, please contact us at the contact details below to arrange an exchange.
Please Note
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A 30% restocking fee will be charged for all returns in excess of $100.00
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Sale items are FINAL SALE and cannot be returned.